Refund Policy

Effective October 25, 2026 | C02-EN-REV08

 

1. Operator, scope, and related policies

 

 

Gear-Apps LLC operates TITANS FACTORY and The Hercules App ("we," "us," or "our"). Personalized coaching is provided by Andres Manny Allan, known as Hercules, in Florida, United States. Contact sgarcia@gear-apps.com for account, service, billing, or privacy questions.

 

These Terms describe the conditions for the services you select. Read them with our Privacy Policy and any specific service agreement. The Assisted subscription, cancellation and refund sections below form part of these Terms. Review and complete any acceptance step presented before enrollment or purchase. A website link does not by itself authorize a charge.

 

A specific Personalized agreement governs its agreed scope, price, payment arrangements, dates, cancellation rights, and any guarantee. These Terms do not retroactively remove terms or guarantees that an existing client already accepted. Rights that cannot lawfully be waived continue to apply.

 

The service-specific agreement controls a conflict about that service, subject to mandatory law and any more protective right already accepted. Payment authorization, promotional-email permission, health-data consent and permission to use an image are separate choices; agreeing to these Terms does not substitute for a choice that must be obtained separately.

 

2. Eligibility and your account

 

 

Our services are intended for United States customers aged 16 or older. Automated program generation is available only to adults aged 18 or older who meet the supported requirements of the selected feature. Being 18 or older does not guarantee that every age, measurement, health need or setup is supported. Customers aged 16-17 may use available account and support options but must not use automated generation; any separately offered service requires an individual review and the applicable permissions. Complete the setup checks and contact us about any review-required result before purchasing.

 

Our business policy does not impose a separate parental-permission step for Assisted. Any permission or contracting requirement imposed by applicable law still applies. Participants aged 16-17 must have permission from a parent or legal guardian before beginning one-on-one Personalized coaching. Permission obtained by a gym does not establish permission for our separate service.

 

Provide accurate information, use your own account, and protect your credentials. Tell us promptly if you suspect unauthorized access. Update relevant information when your circumstances change and contact us when an answer or plan needs correction.

 

A free account is separate from a paid subscription. Completing a questionnaire or sending an inquiry does not authorize a charge or enroll you in promotional email.

 

Use a payment method you are authorized to use. A person acting for another customer must have the authority required for that action. Do not change an age or other answer to bypass an eligibility check; a completed payment does not remove those checks.

 

The current Assisted setup also requires access to a gym, or a mixed routine that includes gym sessions, a schedule of 2-6 training days per week and at least 60 minutes per session. Other fitness, measurement and nutrition-feasibility checks apply. Meeting these minimums does not guarantee that every set of answers will produce an eligible automated plan.

 

Eligibility depends on the requirements of the selected feature and your individual needs, not on a disability label or diagnosis. If you need an accessible format, help understanding an instruction, or a modification to use a feature safely, request a review before purchasing that feature. We will consider reasonable modifications where required by applicable law. The review assesses the service we can provide; it is not a medical examination or a promise that a particular feature will be available.

 

Pregnancy does not mean that exercise is unsafe. This automated generator does not provide prenatal or postpartum clinical assessment or pregnancy-specific medical nutrition advice. Pregnancy or breastfeeding requires a service-scope review before using or purchasing the affected automated plan. Recovery after childbirth that requires tailored guidance also needs review. A clinician's clearance does not automatically enable a feature that the generator cannot support.

 

A request for an explanation, adjustment or individual review is not a medical diagnosis or an automatic rejection from every service. An incomplete or review-required result pauses the affected automated setup and new purchase until the service-scope question is resolved. Passing a screening step only allows the remaining supported setup checks; it is not medical clearance or a promise of plan generation. A medical letter does not automatically enable unsupported planning. Account, billing, privacy-request options and access to your own existing records as permitted by law remain available. Existing paid-service obligations and any remedy due are assessed separately.

 

3. Service options

 

 

• DIY - Free: a questionnaire, a one-month goal cycle, a daily calorie estimate, and app tools for organizing your own training and nutrition. You manage the plan yourself. No plan payment is required for DIY.

• Assisted - USD 50 per month: automated planning based on the information you submit, with a 12-week program structure and the available tracking and review tools. Assisted does not include one-on-one coaching by Hercules or a personal review of every generated plan. Content release follows the payment stages in section 4 for programs enrolled under that schedule.

• Personalized - By inquiry: coaching in which Hercules develops and reviews the plans agreed for your service. An inquiry is free and lets us discuss suitability, scope, price, onboarding, and activation. It does not reserve a place, create a coaching agreement, or activate paid coaching. The specific agreement must be provided and accepted before enrollment.

Features described as planned or 'Coming soon' are not currently delivered benefits. The proposed website feature for public or private progress-photo posting is not included as an available feature merely because it has been discussed.

 

4. Assisted price, renewal, program duration, and content release

 

 

Assisted costs USD 50 per month and renews until canceled. A program spans 12 weeks (84 days). One USD 50 payment does not purchase 12 weeks of paid access. Finishing a program does not automatically cancel the subscription.

 

For a program enrolled under this release schedule, the first verified monthly payment releases weeks 1-5; the second releases weeks 1-9; and the third releases weeks 1-12. These are cumulative weeks of the same 12-week program, not a moving five-week window. Later weeks remain unavailable until the corresponding payment for that program is verified. Reaching a week number alone does not release a new stage.

 

Billing periods and released content are separate. There is no minimum three-month commitment. All 12 weeks are released only after the third verified monthly payment for that program. If you cancel renewal, you keep access to the content already released by your verified payments until the later of your verified paid-through date and the scheduled end of the last released week: week 5, 9 or 12. This does not release unpaid stages, restart the calendar or authorize new program generation after paid coverage ends. It does not shorten an already purchased period or a more protective accepted right.

 

The current offer has no free trial or setup fee. Before you provide billing information, the purchase process must clearly disclose the service, content-release schedule, price, billing frequency, applicable taxes, automatic renewal, refund conditions and how to cancel. Review the total due and recurring terms before confirming payment. A recurring charge requires your express, informed authorization before charging; a link to these Terms alone is not that authorization.

 

Program duration and billing duration are separate. Starting a new program cycle requires the applicable setup and confirmation. A monthly renewal does not by itself create a new program cycle.

 

Assisted is billed monthly, not as a single USD 50 purchase of an 84-day course. The 12-week planning structure does not itself create a commitment to pay for all 12 weeks. You may stop future renewals under section 7; the commercial refund rule and any applicable exceptions are separate.

 

Check the next billing date and paid-through date in your subscription information and transaction confirmation. A calendar-month renewal is not a promise of exactly 30 days. Keep the confirmation and contact us if the price, service or dates do not match the offer you accepted. We must provide any renewal reminder or change notice required for your transaction.

 

6. Assisted commercial refund rule

 

 

Under our commercial policy, the initial monthly charge and renewal charges are nonrefundable when the Assisted service is delivered as agreed. Each monthly fee pays for the Assisted service during that paid period, including access to the supported generated planning, tracking and review functions under the delivery terms you accepted. A renewal does not necessarily generate a new program. Changing your mind, not using the delivered service or canceling during a paid period does not create a prorated refund under this commercial policy.

 

This commercial rule is subject to remedies for billing errors, failures to deliver the agreed service, any accepted guarantee and refunds required by law, as described below.

 

We review a refund against the offer accepted, transaction, service delivery, applicable law and any accepted guarantee. A request that does not establish a refund entitlement may be declined with a reasoned explanation. We do not add a refund-handling fee, require public progress photographs or condition a lawful refund on giving up a valid complaint.

 

7. How to stop Assisted renewals

 

 

• Step 1. Sign in to Hercules App with the account associated with the subscription. Open Account and go to the clearly labeled subscription section at the bottom of the page.

• Step 2. Select Cancel subscription and confirm that you want to stop future renewals. Any cancellation reason is optional; you may skip it or select Prefer not to say. No health explanation is required.

• Step 3. Check the cancellation confirmation and the separate date through which your already released content remains accessible. Keep the confirmation for your records. A pending or failed request is not displayed as a confirmed cancellation.

If you cannot access the account or the cancellation control is missing or does not work, email sgarcia@gear-apps.com with your account email and a clear request to stop Assisted renewals. Include an order reference if available. Explain any error and, if useful, attach a screenshot with unrelated personal or payment information removed. A screenshot is not a requirement to request cancellation.

 

If a charge is processed after you canceled or after a cancellation attempt failed, report it. We will review the request timing, subscription and transaction records and provide the appropriate correction or remedy. A technical problem with our cancellation process does not remove your rights.

 

The two-business-day initial-response commitment in section 12 is not an additional cancellation-notice period. A timely cancellation request does not become late because we review or process it afterward. You do not need to wait for our reply before reporting a failed cancellation or exercising an available right. We assess the time and content of your request and correct an improper renewal as required.

 

Signing out, removing an app shortcut or stopping use does not cancel a subscription. Requesting account deletion also does not by itself cancel the subscription. If you want both cancellation and deletion, tell us so we can coordinate them. A refund request and a request to stop renewals are separate. After cancellation, no further recurring charges are authorized unless you expressly reactivate and authorize the recurring terms again. Signing in, using remaining content, choosing a survey reason or reaching a program date does not reactivate billing.

 

8. Access after cancellation

 

 

After cancellation, access to previously released content continues until the later of the verified paid-through date and the scheduled end of the final week released by verified payments for that program. For example, cancellation in week 3 after one verified monthly payment preserves access through the end of week 5, or longer if the paid-through date is later. Cancellation in week 6 after two verified monthly payments preserves access through the end of week 9, or longer if the paid-through date is later. These examples do not release a stage without its payment. New plan generation or a new cycle after paid coverage ends requires a new authorized purchase and supported setup; reading the remaining released block does not create a new charge.

 

A 48-hour recovery window can preserve eligible expired planning after its verified access entitlement ends; it does not add further access. For a canceled program with remaining released-block access, this window cannot start before the later of the verified paid-through date and that block's scheduled end. Do not delete or hide content that remains owed under this rule. After the applicable recovery window, expired generated planning may be removed only after entitlement verification and subject to applicable privacy rights and retention rules. Completed activity and personal-data rights are handled separately.

 

Canceling renewal or removing expired planning does not automatically delete your account or completed activity. Personal information and deletion requests are handled separately under the Privacy Policy.

 

An unconfirmed payment, a temporary synchronization error and verified expiration are different conditions. A temporary problem checking billing must not be treated as proof that an already paid entitlement has ended. A canceled-renewal status is not proof that remaining released-block access has ended. Contact us if access is restricted incorrectly. This protection does not release unpaid stages or create a new program.

 

A pause, refund or payment dispute can require separate handling of coverage and remaining obligations. We will identify the applicable service status; the rule for canceling future renewal does not promise unchanged access after every kind of payment adjustment.

 

9. Billing errors and service-delivery problems

 

 

Contact us about an incorrect, duplicate or unauthorized charge, paid service that is unavailable or not delivered as agreed, or a cancellation that did not take effect correctly. We will investigate and provide the appropriate correction or remedy, including a refund when owed.

 

If payment appears successful but your program is unavailable, contact us before purchasing again. We will check payment confirmation, the coverage period and delivery status. A return page or payment message alone does not confirm that the program has been delivered.

 

The commercial no-refund rule does not override a refund required by law, remedies for our failure to deliver the agreed service or a specific guarantee included in your accepted purchase. An account restriction or a technical fault does not automatically erase those rights.

 

A bank dispute and a refund processed by us can affect the same transaction. Tell us if both are in progress so the payment records can be reconciled. This does not require you to withdraw a valid dispute or give up a remedy before we investigate.

 

10. Personalized coaching

 

 

A Personalized inquiry is free. Before enrollment, the specific coaching agreement must explain the price, services, payment schedule, cancellation terms and any guarantee. Assisted's refund rules do not automatically apply to Personalized.

 

Personalized has a total program price of USD 1,500. The completed agreement selects one arrangement: twelve weekly payments of USD 125 starting on the program start date, three monthly payments of USD 500, or one USD 1,500 payment on the start date. Installments pay for the agreed complete program; they do not create a cancel-anytime weekly or monthly subscription. The agreement and mandatory rights control refunds and remaining balances.

 

For a Personalized cancellation or guarantee request, contact sgarcia@gear-apps.com and identify the program and agreement. Your accepted agreement governs any promised outcome, supporting information and remedy. This general policy does not add new guarantee conditions, late fees or collection charges, and does not retroactively remove an existing client's rights.

 

11. What to include in a request

 

 

Email sgarcia@gear-apps.com with your name, account email, service, order reference if available, charge date and amount where relevant, and a short explanation. Tell us whether you want to stop renewals, report a billing error, request a refund or resolve a delivery issue. A missing order reference does not prevent you from contacting us.

 

Do not send passwords, security codes, full payment-card numbers or unnecessary health information. We may ask for information reasonably needed to identify the transaction, protect your account and assess the issue.

 

We first use our own order and delivery records. If essential information is missing or inconsistent, we explain the specific item needed and accept reasonable alternatives. You do not need a mandatory form, exact email subject, telephone interview or repeated submissions to make a request. We may verify the requester and payment, but only proportionately to the issue. A simple cancellation does not require a refund justification.

 

12. Review and refund processing

 

 

We provide an initial response within two business days after receiving a billing, cancellation or refund inquiry at sgarcia@gear-apps.com. The initial response does not mean the investigation is complete. We will explain any information needed and the outcome, including the correction or refund due and what happens to the subscription or remaining obligations.

 

We issue an approved refund within ten business days after approval and confirm the amount, payment method and processing information. Your bank or payment provider may take additional time to show the funds in your account. Issuing the refund is separate from the date the credit becomes visible.

 

Where applicable credit-card law requires earlier transmission of a credit to the card issuer, that shorter period controls. Our ten-business-day service commitment is not permission to wait beyond a legally required deadline. We will identify the refund method and status; a message saying a refund is under review is not confirmation that it has been issued.

 

A shorter deadline required by law or your accepted agreement applies instead. A refund owed under law or an accepted agreement does not depend on discretionary approval, and our review or approval process does not extend its deadline. For these service commitments, business days are Monday through Friday, excluding United States federal holidays, using Eastern Time.

 

You retain the right to raise a valid billing dispute with your payment provider, contact a regulator, or use other available remedies. We do not require you to complete our internal review before pursuing those options. The requirements and deadlines of the applicable claim process still apply, and our review does not pause them.

 

The decision identifies the transaction, accepted rule, relevant facts, amount and effect on future charges or the remaining balance. You may reply with a correction or additional relevant evidence. Refunds normally return through the original payment method, subject to provider capability and applicable law; we do not require store credit instead of a refund owed. We reconcile credits and chargebacks to prevent double reimbursement for the same loss without requiring withdrawal of a valid dispute.

 

16. Changes and protected rights

 

 

We may update these Terms as the service changes. Material price or renewal changes require advance notice and any consent required by law. An update does not retroactively remove paid entitlements or an accepted guarantee. Where new consent is required, posting revised Terms alone does not supply it.

 

The staged release schedule applies prospectively to new programs enrolled under it after its actual launch, with the schedule clearly disclosed and accepted before purchase or enrollment. It does not reduce content access already promised for an existing purchase or program. Existing programs retain their accepted delivery terms and any more protective cancellation-access rights. Posting revised Terms or processing a monthly renewal alone does not establish acceptance of reduced delivery for an existing program. A later new program may use the new schedule only after clear disclosure and valid acceptance, without overriding a more protective commitment already accepted.

 

We will identify the effective or updated date of the adopted Terms and provide the notice required for a material change through the relevant website, app or account communication. Keep a copy of the Terms and service agreement you accepted. Essential account and transaction notices are distinct from optional promotional messages. Contact us if you need a copy or an accessible format.

 

We provide subscription reminders and advance notices of price or renewal changes when required by applicable law, including cancellation instructions. A notice does not replace any consent required for the change.

 

Nothing in these Terms removes rights or remedies that cannot lawfully be waived. You may share an honest review, contact us, raise a valid complaint with a payment provider or regulator, or use available legal remedies. No separate publicity permission is created by making an honest review.

 

For questions about these Terms or a service issue, email sgarcia@gear-apps.com.